Whenever I have had a 'fraud detected' type call from my bank, doing the right thing (phoning back using the number on the back of my card) has resulted in sitt

Whenever I have had a 'fraud detected' type call from my bank, doing the right thing (phoning back using the number on the back of my card) has resulted in sitting on hold, then being passed around until they can find the right department . It would be great if they normalized and streamlined this, by giving you a reference you could type into phone banking to get back through to the same agent/someone that is up clued up on the issue.