It's through the American Arbitration Association. https://en.wikipedia.org/wiki/American_Arbitration_Association https://en.wikipedia.org/wiki/American_Arbitra

It's through the American Arbitration Association. https://en.wikipedia.org/wiki/American_Arbitration_Association https://en.wikipedia.org/wiki/American_Arbitration_Associati... . > The AAA does not itself arbitrate disputes, but provides administrative support to arbitrations before a single arbitrator or a panel of three arbitrators. Under its rules, the AAA may appoint an arbitrator in some circumstances, for example, where the parties cannot agree on an arbitrator or a party fails to exercise its right to appoint an arbitrator. The AAA has a "National Roster of Arbitrators". The AAA appoints an arbitrator from this roster. https://www.adr.org/sites/default/files/Consumer_Rules_Web_2.pdf https://www.adr.org/sites/default/files/Consumer_Rules_Web_2... R-15 and R-16. See https://en.wikipedia.org/wiki/Forum_(alternative_dispute_resolution)#Controversy https://en.wikipedia.org/wiki/Forum_(alternative_dispute_res... for why that alone doesn't ensure impartiality.