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their philosophy seemed to be "first seasons attract more new customers than n-th seasons", which I always perceived as based either an arrogant "you are not go
by afiori 5y ago
their philosophy seemed to be "first seasons attract more new customers than n-th seasons", which I always perceived as based either an arrogant "you are not gonna leave anyway" or a fearful "of we do not grow quickly enough we are collapsing"
- jfengel 5y agoArrogant, but probably true. Most shows lose viewers as time goes on, even successful ones. People get momentarily outraged about losing a show they hoped to see more of, but they're easily distracted by a new thing. Eventually some are gonna get tired of the rug-pull, but I think a lot will say "As long as I have something to watch tonight I have a reason to keep the service."
- afiori 5y agoI believe they had good data and made reasoned decisions, yet this is also exactly how you optimize for traffic rather than for an audience. Toning down cancellations would help with customer loyalty in my opinion.