I'm with you here... but marketing by corporations really works. People really believe that the genius bar people are skilled people with all the technical know

I'm with you here... but marketing by corporations really works. People really believe that the genius bar people are skilled people with all the technical know-how and training to solve every problem. People don't know that in reality, Apple looks for candidates who can make customers feel that way... while being able to follow basic protocol. Look at the key qualifications required to apply to be a Genius [1]: > Strong people skills and a knack for problem solving. > Ability to maintain composure and customer focus while troubleshooting and solving technical issues. > Ability to adhere to a schedule of customer appointments. [1] https://jobs.apple.com/en-us/details/114438151/us-genius https://jobs.apple.com/en-us/details/114438151/us-genius