2 ms·
Apple replaced the trackpad on a 2017 non-retina MacBook Air for me in-store last month. It was $130. $51 parts and $79 labor ("HARDWARE REPAIR-LEVEL 1"). They
by js2 5y ago
Apple replaced the trackpad on a 2017 non-retina MacBook Air for me in-store last month. It was $130. $51 parts and $79 labor ("HARDWARE REPAIR-LEVEL 1"). They are definitely capable of on-site hardware repairs. Further, if the repair doesn't fix the problem, it's no charge.
My only annoyance with Apple this time was that this MBA was like one month past its Applecare expiration and Apple wouldn't provide any sort of "customer good will" exception. My sob story about how much money I've spent with Apple going back decades was met only with: "sorry, policy."
I don't know why OP had such a different experience. Seems like a misdiagnosis if the kiosk person was able to repair it so quickly.
- Covzire 5y agoTrackpads are usually pretty easy to replace, hardest part is taking the laptop apart, unplugging the tiny cable without damaging anything and reversing the procedure. I've watched quite a few Apple repair videos, most of them with burned out chips, diodes or capacitors that require re-soldering, a skill I assure you the vast majority of "genius" bar employees don't possess nor do the stores even have the necessary tools on hand.
- js2 5y agoI was refuting "if anything is broken in hardware to send it back to the mothership for repair/replace" which is not true. They are capable of replacing components. In OP's case, they obviously misdiagnosed that the entire logic board needed replacement. OP never said what the kiosk employee needed to do to get the phone operational, but given that it took less than two minutes, they likely didn't re-solder anything either.