4 ms·
Seems like a scam that they are portraying these people as "genius" level repair services in order to trick customers into (unknowingly) giving apple their repa
by sigmar 5y ago
Seems like a scam that they are portraying these people as "genius" level repair services in order to trick customers into (unknowingly) giving apple their repairable devices.
- ilrwbwrkhv 5y agoYes but aren't people who think they are geniuses the actual idiots? I guess we should protect idiots but can we?
- hetspookjee 5y agoIn general one falling for a scam doesn’t make one an idiot. Though on the other hand it might also be a slick Nigerian prince kinda of filter to push even more stuff onto whoever falls for this genius trick.
- colpabar 5y agoI don't think it's idiotic at all to think that employees of an apple store would be more qualified to fix an iphone than someone in a phone repair kiosk at a mall.
- taylodl 5y agoI've had several friends and family use those "we fix phones" places to fix their iPhone. They're often their own form of a scam - you pay $100 and they "fix" your phone for 30-90 days. I've seen it happen many times.
- leephillips 5y agoHow exactly do they do this?
- jjeaff 5y agoThey usually use batteries that are not the best. But the good kiosks will offer at least a one year warranty on the new battery.
- bseidensticker 5y agoOffering a non-zero level of trust to a corporation shouldn't be considered idiotic. What's really idiotic is defending a corporation's deceptive business practices by saying anyone who gets tricked is an idiot who deserved to get tricked.
- lnxg33k1 5y agoBut I mean offering non-zero level of trust to a corporation shouldn't be considered idiotic, but offering a non-zero level of trust to apple a bit is, because like how many times to they have to fuck people before people understand? Like in EU the warranty is 2 years without ifs or but, and Apple has been fined for advertising them offering just one year, and still they're still advertising that they offer 1 year to sell more AppleCare+ of 2 years, apple is fucking cancer a shady shitty incorrect cheaty shitshole, what trust do you want to put in them? Ideally I agree with you but I think as of now if you get an Apple product you need to understand that you are going to be scammed so buying anything Apple is idiotic
- simonh 5y agoI’ve been buying Apple kit for 15 years now, on my fourth Mac and we’ve had over a dozen iPhones and handful of iPads on the family. The reason I trust Apple is the products we’ve bought have lasted years and years, been highly reliable, had solid software support and upgrades for many years and been easy for me to repair (I’ve replaced the batteries on 4 phones using third party kits). Plus three times now when I’ve had problems with a device, even outside warranty, I’ve had free repairs or replacements for various reasons. Data point of one of course from your perspective, but from my perspective this is handfuls of data points that tell me I made a good choice. Yes I know plenty of others have had bad experiences, but I’ve had bad experiences with plenty of manufacturers. Overall through Apple has sky high customer satisfaction ratings for reasons.
- lnxg33k1 5y agoI think when a company get fined for its dodgy warranty policy, a person coming around saying that it’s all good it’s either lucky or not super partes, not sure what to say, ok you got good experience with Apple, on the other hand it’s shit and get fined so I guess good for you
- ComradePhil 5y agoI'm with you here... but marketing by corporations really works. People really believe that the genius bar people are skilled people with all the technical know-how and training to solve every problem. People don't know that in reality, Apple looks for candidates who can make customers feel that way... while being able to follow basic protocol. Look at the key qualifications required to apply to be a Genius [1]: > Strong people skills and a knack for problem solving. > Ability to maintain composure and customer focus while troubleshooting and solving technical issues. > Ability to adhere to a schedule of customer appointments. [1] https://jobs.apple.com/en-us/details/114438151/us-genius https://jobs.apple.com/en-us/details/114438151/us-genius
- downrightmike 5y agoCalling it 'genius' is just puffery
- droopyEyelids 5y agoIt's actually Apple's reaction to a unionization effort.. I forget which one but I think it was in 2014. At that time, Genius Bar employees were a relatively skilled workforce, and couldn't be immediately replaced because they needed months of training to be function, and years of experience to be really successful. That meant they had actual negotiation power with the store, and with corporate. Ever since then Apple has been pushing to make the Genius position lower skilled and easier to replace. Genius discretion and knowledge has been replaced with flow charts on iPads, and a reduction in the amount of genius-bar serviceable parts in the devices.
- MR4D 5y agoGood marketing is indistinguishable from a scam, except in a court of law. But you’re right in spirit.
- porknubbins 5y agoJust like Best Buy Geek squad are not all actual computer geeks, I think the companies could argue this is just puffery. If I were a genius would I be working at a retail store counter?
- leoh 5y agoMore likely you’d be at the kiosk, judging by this story
- ChrisRR 5y agoWelcome to Apple style of marketing. Want to buy a Magic Mouse?
- foxyv 5y agoThey are trying to keep their "Apple Care" insurance relevant by making their phones non-repairable by third parties. Geniuses aren't support, they are sales.