It's interesting how the story seems to repeat itself over and over. There's a start up, they use VC capital to generate a fantasy version of their end product

It's interesting how the story seems to repeat itself over and over. There's a start up, they use VC capital to generate a fantasy version of their end product that can seem amazing because, for a time, it is free from the constraints of profit maximisation. But inevitably the screws have to turn, and even after reaching profitability they keep turning. Google starts putting lengthy ads all over YouTube, Amazon mistreats its staff and turns a blind eye to unscrupulous sellers, Facebook promotes anything which drives engagement even if it enables political extremism... And here Netflix is, driving away subscribers with rapidly increasing fees and declining content quality. Of course these are just some examples and there are many more even within those same companies. I think maybe people are slowly but surely becoming more skeptical to this sort of behaviour. Whereas in the past maybe users would have stuck it out during these changes, they realise now that this is the turning point where the organisation is going to get worse for them rather than better so are jumping ship instead.