6 ms·

The responses from Mozilla, Asa especially, have either been, "We don't think that's a problem", or sometimes, "go piss up a rope". I don't think this is very

The responses from Mozilla, Asa especially, have either been, "We don't think that's a problem", or sometimes, "go piss up a rope". I don't think this is very fair to the Mozilla folks. From the few people that I've met (and complained to about Android Firefox) the response has been "why don't you grab the latest version and see if that fixes the problems?" And if it doesn't, then the response is "file a bug." While I don't have any personal experience with Asa, he has responded to this article with exactly the same response (http://news.ycombinator.com/item?id=3108498 http://news.ycombinator.com/item?id=3108498).

thaumaturgy 15y ago
I was referring partly to Mozilla's responses to the reaction from corporate support people over their forced-updates announcements. But, they've also had display bugs around for almost 10 years [1], and they've banned bug submitters over etiquette issues without actually addressing the bug in question [2]. And now for the part that will probably make me really unpopular here: if they fix major issues in an upcoming update, that's great. But, people have been complaining for years about performance problems, and IMO there should have been a show-stopping effort to fix it a long time ago, rather than the incremental efforts that, to many users' perceptions, have made little to no improvement. The push towards rapid release cycles in many parts of the software industry seems to be leaving behind the principle of getting it right the first time. Anyway, that's all the time I have for this nonsense, because I've got a couple of projects of my own with unresolved issues, and I don't want to be a hypocrite. [1]: https://bugzilla.mozilla.org/show_bug.cgi?id=157846 https://bugzilla.mozilla.org/show_bug.cgi?id=157846, https://bugzilla.mozilla.org/show_bug.cgi?id=289384 https://bugzilla.mozilla.org/show_bug.cgi?id=289384, others. [2]: https://bugzilla.mozilla.org/show_bug.cgi?id=668655#c1 https://bugzilla.mozilla.org/show_bug.cgi?id=668655#c1, more discussion at http://news.ycombinator.com/item?id=2741660 http://news.ycombinator.com/item?id=2741660
- wslh 15y ago
  We were also very tired arguing (on bugzilla) about Thunderbird issues that finally we wrote one of our most popular blog articles: Export messages and folders from Thunderbird to Outlook, Outlook Express and Windows Live Mail: http://blog.nektra.com/main/2009/04/14/export-messages-and-folders-from-thunderbird-to-outlook-outlook-express/ http://blog.nektra.com/main/2009/04/14/export-messages-and-f...
- sid0 15y ago
  and they've banned bug submitters over etiquette issues without actually addressing the bug in question [2]. But that bug has been addressed, and however valid your bug might be, you will be banned if you persist in being toxic.
- pacemkr 15y ago
  I think I'm one of those people. Performance of Firefox has always been completely unacceptable to me. When Firefox came out I continued to use the Mozilla browser. (I wonder if anybody remembers that one.) At that point I couldn't understand why people were so excited about Firefox. To me it looked like the Mozilla browser with a new icon, half the features, double the bloat, and half the speed. I distinctly remember that when Firefox came out Mozilla was a much better browser!

thaumaturgy 15y ago

I was referring partly to Mozilla's responses to the reaction from corporate support people over their forced-updates announcements. But, they've also had display bugs around for almost 10 years [1], and they've banned bug submitters over etiquette issues without actually addressing the bug in question [2]. And now for the part that will probably make me really unpopular here: if they fix major issues in an upcoming update, that's great. But, people have been complaining for years about performance problems, and IMO there should have been a show-stopping effort to fix it a long time ago, rather than the incremental efforts that, to many users' perceptions, have made little to no improvement. The push towards rapid release cycles in many parts of the software industry seems to be leaving behind the principle of getting it right the first time. Anyway, that's all the time I have for this nonsense, because I've got a couple of projects of my own with unresolved issues, and I don't want to be a hypocrite. [1]: https://bugzilla.mozilla.org/show_bug.cgi?id=157846 https://bugzilla.mozilla.org/show_bug.cgi?id=157846, https://bugzilla.mozilla.org/show_bug.cgi?id=289384 https://bugzilla.mozilla.org/show_bug.cgi?id=289384, others. [2]: https://bugzilla.mozilla.org/show_bug.cgi?id=668655#c1 https://bugzilla.mozilla.org/show_bug.cgi?id=668655#c1, more discussion at http://news.ycombinator.com/item?id=2741660 http://news.ycombinator.com/item?id=2741660

wslh 15y ago
We were also very tired arguing (on bugzilla) about Thunderbird issues that finally we wrote one of our most popular blog articles: Export messages and folders from Thunderbird to Outlook, Outlook Express and Windows Live Mail: http://blog.nektra.com/main/2009/04/14/export-messages-and-folders-from-thunderbird-to-outlook-outlook-express/ http://blog.nektra.com/main/2009/04/14/export-messages-and-f...
sid0 15y ago
and they've banned bug submitters over etiquette issues without actually addressing the bug in question [2]. But that bug has been addressed, and however valid your bug might be, you will be banned if you persist in being toxic.
pacemkr 15y ago
I think I'm one of those people. Performance of Firefox has always been completely unacceptable to me. When Firefox came out I continued to use the Mozilla browser. (I wonder if anybody remembers that one.) At that point I couldn't understand why people were so excited about Firefox. To me it looked like the Mozilla browser with a new icon, half the features, double the bloat, and half the speed. I distinctly remember that when Firefox came out Mozilla was a much better browser!