> 1. Dell XPS: I spent over 20+ hours with their support going back and forth. I also had a tech come to my house to replace my motherboard before I gave up and

> 1. Dell XPS: I spent over 20+ hours with their support going back and forth. I also had a tech come to my house to replace my motherboard before I gave up and demanded a return Yeah, I've had a few of these and all of them have had issues. On one, the speaker blew. On another the battery died. On another the wi-fi died. I was thinking recently about tech reviews, because they're usually all glowing for the Dell XPS series. But these reviewers probably get brand-new units, play with them for a week, and then send them back. I wish they'd focus on things like build quality (not just the materials), longevity, customer support, defect rate etc. My wife has some cheap Acer laptop, it's all plastic, the thing gets thrown in her work bag like lunch, but it never dies. It's like a Toyota, and my laptop is like a Mercedes needing special care with cotton gloves. My work laptop is a Macbook, and it feels way "sturdier" than my XPS. It certainly sees rougher treatment, and never misses a beat.