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You do need to login to see information on individual box delivery statuses. Otherwise, you just get the "master tracking number" delivery estimate which seems
by tepitoperrito 4y ago
You do need to login to see information on individual box delivery statuses.
Otherwise, you just get the "master tracking number" delivery estimate which seems to be based off of the first box delivery date, not the date all the boxes will have arrived.
There's probably a good reason things are that way for delivery tracking (see chesterson's fence). But the rabbit hole doesn't end there! Reports generated from their own customer portal don't include per-box delivery dates. They all show the delivery date of the FIRST box. This is extremely frustrating when trying to make accurate models for forecasting, or even just lead time estimation.
They do this to make it harder to compare their services to competitors like DHL (oodles better than FedEX - but there are risk management considerations and also capacity issues) and it ends up harming businesses trying to serve their own customers better. This is especially annoying since they have really granular data internally that go into even more detail than just delivery date on a per box level.
Attached is a screenshot of a spreadsheet fed by some internal SQL database and macros that can spit out per box information including delay reason (weather, transit, act of God) and even number of hours late.
https://ibb.co/k3sNxYz https://ibb.co/k3sNxYz macro / control sheet
https://ibb.co/Zzjw8TV https://ibb.co/Zzjw8TV selected column titles
If anyone at FedEX is reading this please consider pushing the narrative that your business customers aren't the end of the line for the goods you move.
If anyone who DOESN'T work at FedEX is reading this, I can email you a redacted copy of the spreadsheet I referenced above (just send it to tepitoperrito AT 420blaze DOT it).