Google is just one of many companies that are too big to actually communicate (like Verizon, AT&T, Amazon, Microsoft) and have to be forced to do anything if yo

Google is just one of many companies that are too big to actually communicate (like Verizon, AT&T, Amazon, Microsoft) and have to be forced to do anything if you're not paying them tons of $$$. They do what they want. If your livelihood is tied to your email / phone, then you really should consider a company with which you can communicate.