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TBF Apple sold very expensive laptops with shoddy faulty keyboards for YEARS. People idolize and idealize Apple but tend to ignore the faults and failures. I

by ProAm 5y ago

TBF Apple sold very expensive laptops with shoddy faulty keyboards for YEARS. People idolize and idealize Apple but tend to ignore the faults and failures. I truly believe Apple does not respect their customers. They have some good product and some bad ones too.

alphabettsy 5y ago
I think the keyboard issue was overblown given what we saw at work with those machines. That said, the one person on my team with a failed keyboard was able to get it fixed very easily. One thing that makes me tend to prefer Apple is the stores and support. I recall support for HP and VAIO computers being extremely painful. PC manufacturers have so many models they don’t even have parts available for a computer that was being sold last year. That was my experience with a Samsung laptop.
- deleted 5y ago
  [deleted]
- ProAm 5y ago
  I think your experience was vastly different to the rest of the worlds [1][2][3] [1] https://m.signalvnoise.com/the-macbook-keyboard-fiasco-is-surely-worse-than-apple-thinks/ https://m.signalvnoise.com/the-macbook-keyboard-fiasco-is-su... [2] https://www.theverge.com/2020/5/4/21246223/macbook-keyboard-butterfly-magic-pro-apple-design https://www.theverge.com/2020/5/4/21246223/macbook-keyboard-... [3] https://daringfireball.net/linked/2019/03/27/strn-kyboard https://daringfireball.net/linked/2019/03/27/strn-kyboard [4] https://www.businessinsider.com/macbook-butterfly-keyboard-called-worst-product-in-apple-history-2019-3 https://www.businessinsider.com/macbook-butterfly-keyboard-c...
rusk 5y ago
I think it was Ive who prioritised aesthetics over usability, an approach that I feel is inherently disrespectful to the paying users. The MacBooks have returned to form since he left. A post recommending Mac over Lenovo would have been untenable a year ago. Though perhaps I’m being overly harsh on Ive … have they sorted out spellcheck yet? The way they’ve conducted that the last while is I think some of the most disrespectful product management ive (should be I've) seen since Cadbury replaced quality chocolate with a drumming gorilla.
brimble 5y ago
Apple stacked like 3 fuck-ups at once (going no-USB-C to only-USB-C in a single jump; the Touch Bar; the bad keyboards) but when I went looking for alternatives it seemed like I'd be cutting off my nose to spite my face (that is, they were all still a lot worse in other ways, as they were back when I first started using a MacBook). I decided to just hold off a bit on new hardware rather than switching, and hope Apple came to their senses. After a little while, they mostly did. Apple's far from perfect—the competition just doesn't seem interested in actually competing.
C4K3 5y ago
I have one of those macbook keyboards (2018 macbook pro) and it is easily the worst keyboard I have ever used. I do not understand how a keyboard like that could possibly have made it onto a $3000 laptop. Which is funny because the touchpad is by far the best touchpad I've ever used, it's the first touchpad I'd ever used that made me think a touchpad could compete with a mouse. It even made me start donating to the linux touchpad improvement project that got posted on HN [1]. My thinkpad is the exact opposite. Decent keyboard for a laptop but terrible touchpad. [1] https://www.gitclear.com/blog/linux_touchpad_update_december_2021 https://www.gitclear.com/blog/linux_touchpad_update_december...

by ProAm 5y ago

alphabettsy 5y ago

I think the keyboard issue was overblown given what we saw at work with those machines. That said, the one person on my team with a failed keyboard was able to get it fixed very easily. One thing that makes me tend to prefer Apple is the stores and support. I recall support for HP and VAIO computers being extremely painful. PC manufacturers have so many models they don’t even have parts available for a computer that was being sold last year. That was my experience with a Samsung laptop.

deleted 5y ago
[deleted]
ProAm 5y ago
I think your experience was vastly different to the rest of the worlds [1][2][3] [1] https://m.signalvnoise.com/the-macbook-keyboard-fiasco-is-surely-worse-than-apple-thinks/ https://m.signalvnoise.com/the-macbook-keyboard-fiasco-is-su... [2] https://www.theverge.com/2020/5/4/21246223/macbook-keyboard-butterfly-magic-pro-apple-design https://www.theverge.com/2020/5/4/21246223/macbook-keyboard-... [3] https://daringfireball.net/linked/2019/03/27/strn-kyboard https://daringfireball.net/linked/2019/03/27/strn-kyboard [4] https://www.businessinsider.com/macbook-butterfly-keyboard-called-worst-product-in-apple-history-2019-3 https://www.businessinsider.com/macbook-butterfly-keyboard-c...

rusk 5y ago

I think it was Ive who prioritised aesthetics over usability, an approach that I feel is inherently disrespectful to the paying users. The MacBooks have returned to form since he left. A post recommending Mac over Lenovo would have been untenable a year ago. Though perhaps I’m being overly harsh on Ive … have they sorted out spellcheck yet? The way they’ve conducted that the last while is I think some of the most disrespectful product management ive (should be I've) seen since Cadbury replaced quality chocolate with a drumming gorilla.

brimble 5y ago

Apple stacked like 3 fuck-ups at once (going no-USB-C to only-USB-C in a single jump; the Touch Bar; the bad keyboards) but when I went looking for alternatives it seemed like I'd be cutting off my nose to spite my face (that is, they were all still a lot worse in other ways, as they were back when I first started using a MacBook). I decided to just hold off a bit on new hardware rather than switching, and hope Apple came to their senses. After a little while, they mostly did. Apple's far from perfect—the competition just doesn't seem interested in actually competing.

C4K3 5y ago

I have one of those macbook keyboards (2018 macbook pro) and it is easily the worst keyboard I have ever used. I do not understand how a keyboard like that could possibly have made it onto a $3000 laptop. Which is funny because the touchpad is by far the best touchpad I've ever used, it's the first touchpad I'd ever used that made me think a touchpad could compete with a mouse. It even made me start donating to the linux touchpad improvement project that got posted on HN [1]. My thinkpad is the exact opposite. Decent keyboard for a laptop but terrible touchpad. [1] https://www.gitclear.com/blog/linux_touchpad_update_december_2021 https://www.gitclear.com/blog/linux_touchpad_update_december...