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> It's a culture of accountability, not committees. Every product and feature has a DRI (Directly Responsible Individual). When something isn't working out, the
by ResNet 4y ago
> It's a culture of accountability, not committees. Every product and feature has a DRI (Directly Responsible Individual). When something isn't working out, the first question is "who's the DRI on this?"
This seems to be in contrast to the tenet of blameless postmortems [1] adopted at Google et al. Does this culture lead to blaming said responsible individual, or is the feedback seen as constructive?
[1] https://sre.google/sre-book/postmortem-culture/ https://sre.google/sre-book/postmortem-culture/
- deleted 4y ago[deleted]
- safarithrow 4y ago> This seems to be in contrast to the tenet of blameless postmortems [1] adopted at Google et al. While teams may vary, in my experience postmortems seek to understand where in the process a breakdown occurred, rather than fault individuals.
- lesuorac 4y agoBlame and responsibility can be orthogonal concepts. An SRE may be blameless for a bug but they may also be the DRI for getting an incident resolved.
- Hayvok 4y agoThat isn’t quite right. When you are appointed DRI at Apple it means you are responsible for getting that problem solved & you have the authority to move whatever mountains are in your way. I saw more people blamed for not supporting the DRI properly than I ever saw the DRI getting blamed for failing. You usually don’t get that type of appointment unless leadership is confident you’re the right person to be successful at it anyway.