The intent is not (or shouldn't be) to find a scapegoat—it's so others know WHO exactly is going to help resolve the issue. That said, from what I've heard, cu

The intent is not (or shouldn't be) to find a scapegoat—it's so others know WHO exactly is going to help resolve the issue. That said, from what I've heard, culture at Apple varies heavily by group and manager. There are plenty of horror stories!