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Too bad low-level support workers cannot do anything. All they will be able to do is read the AI-auto-generated text to you and answer your questions by reading

Too bad low-level support workers cannot do anything. All they will be able to do is read the AI-auto-generated text to you and answer your questions by reading from the prepared responses. You pay for having a human read to you what the computer system produced. For supporters to be cheap and exchangeable (for the business) they are bound to executing the prepared algorithm and script without option to deviate. Often they cannot even access relevant information about you, never mind updating anything in the database. To get someone able to actually make decisions, especially when they are against a measure the system automatically put in place following its programmed or AI-.derived rules, you need to go at least two levels higher. Even "managers" often - usually? - only have digression within pre-determined possibilities and scenarios. It's going to be like this: https://twitter.com/cnbc/status/1447916881009127430 https://twitter.com/cnbc/status/1447916881009127430

ricardobayes 5y ago
100% true. What to say to get escalated to these levels? In situations like this I asked to escalate it but was denied. Said there was 'nothing they could do' and parroted the relevant sections to ad nauseum.
- favourable 5y ago
  Largely, support has been relegated to very extensive and exhaustive FAQs and if your issue is not found in them, you have to pick up the phone and spend 5 hours trying to reach a human at Google, or yell all over social media as a last resort.
  - bluGill 5y ago
    You can find a number for google? I've been trying to find Ebay's number for months. Support told me I have to call them, but they are not allowed to tell me the phone number. I'm not enough of an influencer to get my rants here noticed.
SteveGerencser 5y ago
What I find funny is that low level support at Google can't do anything at all to help you, unless it's a low level Google Ads rep. Then they ask for carte blanche access to make any and all changes to your Ads account to 'help you'. It all comes down to which direction, and how much, the money is flowing with them.

ricardobayes 5y ago

100% true. What to say to get escalated to these levels? In situations like this I asked to escalate it but was denied. Said there was 'nothing they could do' and parroted the relevant sections to ad nauseum.

favourable 5y ago
Largely, support has been relegated to very extensive and exhaustive FAQs and if your issue is not found in them, you have to pick up the phone and spend 5 hours trying to reach a human at Google, or yell all over social media as a last resort.
- bluGill 5y ago
  You can find a number for google? I've been trying to find Ebay's number for months. Support told me I have to call them, but they are not allowed to tell me the phone number. I'm not enough of an influencer to get my rants here noticed.

SteveGerencser 5y ago

What I find funny is that low level support at Google can't do anything at all to help you, unless it's a low level Google Ads rep. Then they ask for carte blanche access to make any and all changes to your Ads account to 'help you'. It all comes down to which direction, and how much, the money is flowing with them.