Even if you triage folks and get them to the correct "professionals", that's a hell of an added value. I believe billing it as a "Everything else not working?

Even if you triage folks and get them to the correct "professionals", that's a hell of an added value. I believe billing it as a "Everything else not working? Give us a try!", instead of a first line of support, could also structure the liability in a fair way. ...I even have a couple killer ideas for the name of the non-profit!