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all carriers allow you to forward the message to the number 7726. Wait ... you mean there is something ordinary customers can actually do? This is the first t
by ilamont 5y ago
all carriers allow you to forward the message to the number 7726.
Wait ... you mean there is something ordinary customers can actually do?
This is the first time I have ever heard of this feature. How come the telcos aren't publicizing this?
- MSVi 5y agoIt's a great question, and I had never heard of it either until I started working in the space. Each carrier does have a small blurb on their website, but who would even think to look for it?[1][2][3] 1. https://www.att.com/support/pages/report-call-or-text https://www.att.com/support/pages/report-call-or-text 2. https://www.verizon.com/about/account-security/smishing-and-spam-text-messages#:~:text=If%20you%20receive%20a%20suspicious,account%20information%20by%20text%20message https://www.verizon.com/about/account-security/smishing-and-.... 3. https://www.t-mobile.com/support/plans-features/help-with-scams-spam-and-fraud https://www.t-mobile.com/support/plans-features/help-with-sc...
- ilamont 5y agoTelcos spend billions on marketing every year. It's shocking they can't divert a sliver of this to PSAs and promos highlighting this feature. This is one of the biggest pain points for customers, and potentially a huge source of data the telcos (and regulators) could use to stop specific scams and scammers.