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What makes some dark design patterns possible is linear web workflows based on several pages of chained forms. At each step the user becomes more invested in th
by nonrandomstring 5y ago
What makes some dark design patterns possible is linear web workflows
based on several pages of chained forms. At each step the user becomes
more invested in the process. Egregious steps appear last when the
user has a sunk cost. For some products it may take hours to work
through the forms, saving and returning after finding or creating some
data.
If users were able to fast forward and see the whole workflow, and
what will be asked for on later pages, many would not even start.
Without a very good technical reason there should be a first page
overview or summary of all information the process will require. Any
contractual data should legally be offered up front.
Of note, an audio-book publisher called Findaway really pissed me off.
It took me many hours to fill in their workflow, and only on the last
page was I able to read the actual contract. At the end, after a blank
page IIRC, was a lonely clause assigning rights to Apple to use my
voice recordings for training their machine learning. I emailed the
company and told then this was unacceptable. They sheepishly suggested
I could just sign the contract and then "opt out" of distributing with
Apple. Needless to say that was the end of that conversation and my
interest in Findaway. I had to take the hit of losing several hours of
my time.
- hinkley 5y agoTurboTax asked me about 4 times to spend money on their 'upgraded' service, which is why this will be the last year I use TurboTax.