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A missing one - “ridiculously hidden downgrade/cancel option for subscription service.” Just encountered this in a major way trying to cancel my Audible subscr
by yashap 5y ago
A missing one - “ridiculously hidden downgrade/cancel option for subscription service.”
Just encountered this in a major way trying to cancel my Audible subscription - searched for 10-15 mins on both the app and mobile web, there’s an option to temporarily pause, but could not for the life of me figure out how to actually cancel my subscription. Maybe there’s a way on desktop web?
Regardless, pure sleaze tactic, and whenever I encounter it, I definitely never come back, and am sure to give terrible word of mouth. I’m going to cancel anyways, why ruin my perception of your product on the way out?
On that note, if you dislike sleazy dark patterns, stay away from Audible.
- wonderbore 5y ago> On that note, if you dislike sleazy dark patterns, stay away from Audible. What, having to confirm 6 times in a row is a dark pattern now? heh. Amazon.com is pretty bad at this too.
- alfiedotwtf 5y agoNetwork Solutions is probably worse :angry:
- glowingly 5y ago"wait 5 days for us to actually transfer your domain name" "oh, and you have 3 remaining logins (not attempts, logins) before we need something extra from you" I don't remember what that something extra was (probably more personal info), only that I didn't stick around once I transferred away my domain name. Used up all three logins to do it, too.
- alfiedotwtf 5y agoExactly what I'm complaining about. Their whole business model looks like a dark pattern
- woojoo666 5y agoI believe this is covered under their "Roach Motel" > You get into a situation very easily, but then you find it is hard to get out of it (e.g. a premium subscription).
- yashap 5y agoAh good point!
- tome 5y agoI have just signed up to Audible so I was a bit worried about this. However, on my mobile device I went to my membership settings and it said "If you signed up for Audible through Amazon [which I did] then you will find the account settings on the Audible site". I navigated there, to "View membership details", and there's a link that plainly says "Cancel membership". Now, maybe the US version is different, and uses dark patterns, but for me it seems very easy.
- ThalesX 5y agoI love how a product owner for a job board I used to work at insisted that we keep the 'I am not interested' button super hidden. He thought that would make people click 'I am interested' more as if that's what career choices are pushed by. Ultimately, I think it might work as he says, but the metrics just showed a drop in 'engagement' cause people would close the page without clicking, so we had to add the button back up because the higher-ups thought 'engagement' was more important.