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My ISP's support told me to always use their local copy (https://speed.aussiebroadband.com.au/ https://speed.aussiebroadband.com.au/) as it avoids routing issue

by hnick 5y ago

My ISP's support told me to always use their local copy (https://speed.aussiebroadband.com.au/ https://speed.aussiebroadband.com.au/) as it avoids routing issues downstream but more importantly, it logs the history onto my account for them to view. The numbers are often higher than what I pay for, but I think they are honest. When I was having connection issues (dialup-tier download speeds, 20 megabit upload) it was reflected accurately. Since I trust them, I like this arrangement. If I didn't then I wouldn't.

dunco 5y ago
I was a TPG refugee who switched to Aussie. TPG had the same setup and it always showed me that I was getting the full speed I payed for, but whenever my traffic went overseas, measured some other way, it would be shockingly slow (like sub 2mbps and with a noticeably bad experience) Every call to TPG was painful and they would just refer me back to their own speedtest.net site and tell me nothing was wrong. switched to Aussie and everything was golden, fast everywhere. You're right that Aussie are uncommonly trustworthy, and the publishing of cvc use publicly is kind of their market prop. Their CEO seems like a legend; like he got the shits with badly behaved ISPs and just made his own or something.
- hnick 5y ago
  Their support is local and easy to talk to. Easy to go off script with them, and it makes a huge difference in my experience when calling. Unfortunately I've had to call them many times, but that's the reality of HFC NBN I guess - there's nothing they could have done for me apart from build a trail of evidence so NBN actually does something about it. We swapped the NTD and so far so good, I think it was just dying. Aussie is a bit expensive though. It wasn't so bad early on but there are some decent looking competitors now.

3 ms·

My ISP's support told me to always use their local copy (https://speed.aussiebroadband.com.au/ https://speed.aussiebroadband.com.au/) as it avoids routing issue

by hnick 5y ago

dunco 5y ago
I was a TPG refugee who switched to Aussie. TPG had the same setup and it always showed me that I was getting the full speed I payed for, but whenever my traffic went overseas, measured some other way, it would be shockingly slow (like sub 2mbps and with a noticeably bad experience) Every call to TPG was painful and they would just refer me back to their own speedtest.net site and tell me nothing was wrong. switched to Aussie and everything was golden, fast everywhere. You're right that Aussie are uncommonly trustworthy, and the publishing of cvc use publicly is kind of their market prop. Their CEO seems like a legend; like he got the shits with badly behaved ISPs and just made his own or something.
- hnick 5y ago
  Their support is local and easy to talk to. Easy to go off script with them, and it makes a huge difference in my experience when calling. Unfortunately I've had to call them many times, but that's the reality of HFC NBN I guess - there's nothing they could have done for me apart from build a trail of evidence so NBN actually does something about it. We swapped the NTD and so far so good, I think it was just dying. Aussie is a bit expensive though. It wasn't so bad early on but there are some decent looking competitors now.