I'm assuming "an" is a misspelling of "and". If they're using lots of bandwidth, that's one thing, but I sometimes see 480p YouTube videos laggy and wonder wha

I'm assuming "an" is a misspelling of "and". If they're using lots of bandwidth, that's one thing, but I sometimes see 480p YouTube videos laggy and wonder what's going on. Maybe I'm in the minority, but there are at least some customers who aren't using a lot of bandwidth and still check their speed regularly. Dumping bandwidth hogs makes business sense, and bandwidth hogging is probably correlated with checking bandwidth, but the correlation isn't 1.0.