3 ms·

You also run the risk that they will just hang up on you. Nobody gets a bonus for letting you go.

• euroderf 5y ago
  That has not happened to me. I think an incentive for the agent might be, if it's clear you want out, they can save some time and get their calls-handled number up, by cutting out the pseudo-engagement malarkey.
  • blamazon 5y ago
    My experience with the Globe seemed to indicate the agents were being graded on how many script points they hit, not on the calls-handled-per-minute. If you think about them as a defense from bleeding subscribers this makes sense. Spending 10 minutes to attempt to save a year of recurring subscription is a good deal. You don't want the agents to be efficient and handle many calls per hour.