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The French newspaper Le Monde in France requires a printout of a cancellation form sent via physical mail with tracking to unsubscribe, even if the subscription
by openknot 4y ago
The French newspaper Le Monde in France requires a printout of a cancellation form sent via physical mail with tracking to unsubscribe, even if the subscription is digital-only.
From their terms [0]: "Unless otherwise stipulated in the Special Conditions, the cancellation of a Subscription must be sent by registered letter with acknowledgement of receipt to the Customer Service department.
"A Customer who wishes to terminate their contract must print out (or copy on plain paper):
- For a digital subscription, the cancellation form is available here
- For a paper subscription or a mixed subscription (paper + digital), the form is available here
Cancellations received by Le Monde before the 15th of the month will take effect at the end of that month. Cancellations received after the 15th of the month will take effect at the end of the following month.:"
Back when the UK was in the EU, I also had to call long-distance to British newspapers to unsubscribe.
It's the same for many Canadian and US subscriptions. It's not cultural, it's common practice by newspapers. The best way to protect oneself consumer is to carefully read cancellation terms before subscribing to any newspaper or periodical and purchase subscriptions through Apple's App Store if you own an Apple device (as it lets you cancel without hassle) when you can.
[0] https://moncompte.lemonde.fr/cgv-en#ancre_engagement https://moncompte.lemonde.fr/cgv-en#ancre_engagement