Well, or redirect the client/CEO to another useful feature that would also help them further. Make it useful. They just want their issue solved. They don't ca

Well, or redirect the client/CEO to another useful feature that would also help them further. Make it useful. They just want their issue solved. They don't care about the how and they don't care if you don't adjust it exactly like they described it in their request. More than not, there is an underlying issue that could be solved more generally. Eg. in a lot of reporting cases, export to excel would work fine.