It used to be his semi-personal email many many years ago, part of his "open door policy" for employees, partners and customers. It was transformed into an esca

It used to be his semi-personal email many many years ago, part of his "open door policy" for employees, partners and customers. It was transformed into an escalated support inbox many years ago because it go too busy. Even though he isn't at Amazon anymore, the inbox remained open because people keep contacting it for issues that aren't being resolved through the proper channels. I'll clarify: The "I" pronoun in the reply I got isn't referring to Mr. Bezos. The email is signed by an Amazon employee who I won't name for his privacy.