The phrase "zero tolerance" is often abused as an attempt to abdicate all responsibility for being reasonable, while making it sound like willful blindness is a

The phrase "zero tolerance" is often abused as an attempt to abdicate all responsibility for being reasonable, while making it sound like willful blindness is a virtue. It's a common enough usage that the phrase has become a red flag indicating the possible presence of an out of control bureaucracy. And in this case, it certainly appears that the company is trying to use a stupidly simplistic policy to reframe callous behavior as not only good but required. Or, to put it another way: a "zero tolerance" policy should not be a "shoot first, ask questions never" policy.