I wish I could agree with this. But I absolutely cannot. My goodness I want to like Barnes and Noble and made a huge effort to work with them. There aren't man

I wish I could agree with this. But I absolutely cannot. My goodness I want to like Barnes and Noble and made a huge effort to work with them. There aren't many big companies that I ever want to work with these days, but B&N put forth this very "authentic" and literary face. Their PR is all about book loving, supporting small publishers and new authors. So I fell for it... For authors, their customer service is, to put it as politely as I can, a festering turd. They arbitrarily removed my title, ignored my emails for months, lied about responding to my concerns, then spammed me so that I had to block them. It was truly awful experience dealing with them. Unfortunately we read about this day after day here on HN. Why can't these companies spend the paltry amount necessary to drag themselves up to at least the level of pseudo-humanity?