Fastmail gave 1 month free service to about 2/3 of our customers after a major disk failure that led to about a week of downtime for them as we recovered from b

Fastmail gave 1 month free service to about 2/3 of our customers after a major disk failure that led to about a week of downtime for them as we recovered from backups in... 2005ish I think. Long time ago - it was a pretty major hit and the wave in income is still visible all these years later as a lean month where there's no renewals from that batch! Definitely the right thing to do though.