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Incident Management: Get in Shape by Paying for a Gym That You Never Use
- vcryan 5y agoIn public sector tech circles, I frequently get asked about incident management as I have a good thing going at a major transit agency. Unfortunately, no one ever asks the right questions. I don't get asked about minimum viable runbooks, effective monitoring, or psychological safety... I get asked about products. This is a post about how crappy incident management is not a problem you can buy your way out of.