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With that mindset, planes would still fall out of the sky every month. Because basically 90% of plane crashes used to be "pilot error". If you then say, well, i

by FabHK 5y ago

With that mindset, planes would still fall out of the sky every month. Because basically 90% of plane crashes used to be "pilot error". If you then say, well, it was pilot error, bad pilot, can't do anything about it, that's the way it is, pilot should've not made an error... well, then we wouldn't have reached the amazing aviation safety we have now.

ncmncm 5y ago
Likewise, surgical deaths. The number of people dying on the operating table is in sharp decline because hospitals have lately begun to institute procedures that make mistakes non-fatal. An early one was making the "oxygen" knob on the anesthetist's gas panel not go to zero. But it appears lots of people here can't imagine why that change was made.
munk-a 5y ago
Pilots and doctors are two great examples of customer pools where UI/UX actually gets a significant amount of attention because we all realize how high the stakes are. I imagine the FDA has zero tolerance for vendor software that is bundled with dark patterns that encourages doctors to promote the prescription of certain drugs over others... at the same time we have quizzes that have made it to HN multiple times[1] that reinforce the "correctness" of dark patterns. UI/UX often gets overlooked as being unimportant, and, as a backend person I can definitely sympathize, but when you're building a product that people use for important things it is important to give UI/UX the attention it deserves. 1. https://cantunsee.space/ https://cantunsee.space/
- pmw 5y ago
  > I imagine the FDA has zero tolerance for vendor software that is bundled with dark patterns Here's a recent case of a nurse going to prison for a medication error, where the UX of the medical cabinets is blamed in a big way: https://khn.org/news/article/radonda-vaught-fatal-drug-error-vanderbilt-hospital-responsibility/ https://khn.org/news/article/radonda-vaught-fatal-drug-error... > The case against Vaught hinges on her use of an electronic medication cabinet, a computerized device that dispenses drugs and is widely used in hospitals > > ... > > Vaught triggered an override that unlocked a much larger swath of medications > > ... > > Some experts have said cabinet overrides are a daily event at many hospitals. > > Vaught insisted in her testimony before the nursing board last year that overrides were common at Vanderbilt, and that a 2017 upgrade to the hospital’s electronic health records system was causing rampant delays at medication cabinets. Vaught said Vanderbilt instructed nurses to use overrides to circumvent delays and get medicine as needed.
acheron 5y ago
I think there might be a difference between losing a plane and losing your “GitHub stars”.
- ncmncm 5y ago
  It is a difference of degree. People making bad UIs make them that way regardless of consequences for users.
izacus 5y ago
Planes have plenty of ways you can deliberately turn off systems and kill everyone on board. And they require less work that having to retype a whole text into a confirmation box. You missed that besides fixing UX, we also train pilots to think about their actions, talk to copilots about their actions, take responsibility for their actions and most importantly, not to press buttons on "autopilot". That's a completely different situation and defending learned stupidity of just clicking ok to everything.

by FabHK 5y ago

ncmncm 5y ago

Likewise, surgical deaths. The number of people dying on the operating table is in sharp decline because hospitals have lately begun to institute procedures that make mistakes non-fatal. An early one was making the "oxygen" knob on the anesthetist's gas panel not go to zero. But it appears lots of people here can't imagine why that change was made.

munk-a 5y ago

Pilots and doctors are two great examples of customer pools where UI/UX actually gets a significant amount of attention because we all realize how high the stakes are. I imagine the FDA has zero tolerance for vendor software that is bundled with dark patterns that encourages doctors to promote the prescription of certain drugs over others... at the same time we have quizzes that have made it to HN multiple times[1] that reinforce the "correctness" of dark patterns. UI/UX often gets overlooked as being unimportant, and, as a backend person I can definitely sympathize, but when you're building a product that people use for important things it is important to give UI/UX the attention it deserves. 1. https://cantunsee.space/ https://cantunsee.space/

pmw 5y ago
> I imagine the FDA has zero tolerance for vendor software that is bundled with dark patterns Here's a recent case of a nurse going to prison for a medication error, where the UX of the medical cabinets is blamed in a big way: https://khn.org/news/article/radonda-vaught-fatal-drug-error-vanderbilt-hospital-responsibility/ https://khn.org/news/article/radonda-vaught-fatal-drug-error... > The case against Vaught hinges on her use of an electronic medication cabinet, a computerized device that dispenses drugs and is widely used in hospitals > > ... > > Vaught triggered an override that unlocked a much larger swath of medications > > ... > > Some experts have said cabinet overrides are a daily event at many hospitals. > > Vaught insisted in her testimony before the nursing board last year that overrides were common at Vanderbilt, and that a 2017 upgrade to the hospital’s electronic health records system was causing rampant delays at medication cabinets. Vaught said Vanderbilt instructed nurses to use overrides to circumvent delays and get medicine as needed.

acheron 5y ago

I think there might be a difference between losing a plane and losing your “GitHub stars”.

ncmncm 5y ago
It is a difference of degree. People making bad UIs make them that way regardless of consequences for users.

izacus 5y ago

Planes have plenty of ways you can deliberately turn off systems and kill everyone on board. And they require less work that having to retype a whole text into a confirmation box. You missed that besides fixing UX, we also train pilots to think about their actions, talk to copilots about their actions, take responsibility for their actions and most importantly, not to press buttons on "autopilot". That's a completely different situation and defending learned stupidity of just clicking ok to everything.