Regarding laptops, the situation has improved a lot from what you describe. Instead of crappy HP laptops, we now have thinkpads like every other tech company.

Regarding laptops, the situation has improved a lot from what you describe. Instead of crappy HP laptops, we now have thinkpads like every other tech company. And if you want a mac laptop, they'll give you a new one. Of course there's room for improvement (SSDs, linux desktop, bring your own OS) but IT is aware of the pain points and making the appropriate cases for expenses and head count.