5 ms·

"I've called Google to try to talk to them"... Currently contemplating this, but am certain it will leave me with a feeling of "well, I'll never get that 30 mi

• pocketsand 4y ago
  To their credit, the automated system told me I was banned and couldn't talk to anyone until I got unbanned, so I never got anyone on the phone.
  • zelphirkalt 4y ago
    Sounds like a good ol' curfew pass A38.
    • lamontcg 4y ago
      Sounds like someone forgot to fill out the form twenty seven B stroke 6.
• shaky-carrousel 4y ago
  Google has reinvented Soviet bureaucracy.
  • ugjka 4y ago
    And they are in a position to suppress complaints via their search
• lwkl 4y ago
  The support reps are nice and will talk to you but can't do much. My experience has been the following: I have Google One and it annoys me that the new Drive client automatically adds a shortcut to my favorites in Finder and Explorer everytime I restart my computer. Google has been made aware of this a year ago according to threads in their product forums from about a year ago (they have thousands of upvotes). They haven't done anything about it and I haven't heard any feedback from the request that the support rep forwarded to the product team. So from my POV it looks like they have support staff that answers to your request, but they have basically no power in the company and can't make any decisions. They probably send their request into a void where they get ignored. My guess is that the only way to work with Google as a business is to buy their services over a major partner that generates tens of millions in revenue per year and has a personal relationship with account managers at Google.