It's really odd to see so many complaining when yesterday a thread about Atlassian was asking for precisely this type of communication. They communicated what

It's really odd to see so many complaining when yesterday a thread about Atlassian was asking for precisely this type of communication. They communicated what went wrong, how it happened (in a nutshell), apologized and stated how they're planning to do better. They even threw in 20€ which when compared to the pricing of their snapshot storage is more than fair. Shit happens, things go wrong. If you lost very important data because you only stored it in one location, then you're equally at fault. Especially when taking into account that they are a rather cheap service. What more do you want?