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Hey Mike; Not dumping on you personally, but the RTO claims to be 6 hours. I can understand that being a target, but we're at 32X that RTO target, with a commun
by Rantenki 4y ago
Hey Mike; Not dumping on you personally, but the RTO claims to be 6 hours. I can understand that being a target, but we're at 32X that RTO target, with a communicated target date of another 12 or so days IIRC. That's literally two orders of magnitude longer than the RTO. I don't think any rational person would take that document seriously at this point.
I'll also ask (since nobody else has answered, I may as well ask you as well):
1. Are the customers actually being restored from backups (and additionally, by a standard process)?
2. Will the recovery also include our integrations, API keys, configuration and customization?
- miketria 4y agoHi Ranteki, you're right that the RTO for this incident is far longer than any of the ones listed on the doc I linked above. That's because our RPO/RTO targets are set at the service level and not at the level of a "customer". This is part of the problem and demonstrates a gap both in what the doc is meant to express and a gap in our automation. Both will be reviewed in the PIR. Also, the answer to (1) and (2) is yes.