There is not much csm can do when an outage like that happens more than waiting. So I don't see why partying at the same time could be an issue. Thats the engi

There is not much csm can do when an outage like that happens more than waiting. So I don't see why partying at the same time could be an issue. Thats the engineering which made the mistake. So even though they could have communicated better ( and we don't have all the details, we don't know). The true people at fault are Engineering and product leaders. Engineering mistakes is not an excuse to blame others, and there is difference between a mistake and removing data of production customers