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Hi, this is Mike from Atlassian Engineering. You are right the communications from us have not lived up to our standard. We will focus on this specifically once
by miketria 4y ago
Hi, this is Mike from Atlassian Engineering. You are right the communications from us have not lived up to our standard. We will focus on this specifically once we restore service and get the post incident review out there. More details here: https://www.atlassian.com/engineering/april-2022-outage-update https://www.atlassian.com/engineering/april-2022-outage-upda...
- lallysingh 4y agoSpamming HN isn't helping your cause man.
- Mysterise 4y agoThere is irony in complaining about over-communication when it's in response to criticisms of under-communication.
- 2muchcoffeeman 4y agoWell why are they writing a blog and posting the link on HN? We’re not directly your customers. Did you apologise individually to the customers you ignored? You don’t have to apologise to anyone here.
- lallysingh 4y agoKey word "spamming." It wasn't communication but another dry and information-free blob of text. Communication requires something to say.
- dhzhzjsbevs 4y agoIt's worse than that, they're saying communication was not up to their standards without actually communicating anything we didn't already know. At least explain why there was such a total communication blackout company wide. Even support staff weren't allowed to discus it. Why?
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