JIRA is generally fine software that is good enough for most folks, especially if you're willing to adapt your workflow to it. Where it goes wrong is where tool

JIRA is generally fine software that is good enough for most folks, especially if you're willing to adapt your workflow to it. Where it goes wrong is where tools like Jenkins go wrong: folks add too much customization. That means the tool is often the wrong one for the job, but instead of picking something that's a better match out of the box folks stick with the easy choice (extend what they have).