Yeah, I’m thinking the exact same thing. Perhaps they don’t have the right people on hand to do hard things like this. They also apparently lack an incident r

Yeah, I’m thinking the exact same thing. Perhaps they don’t have the right people on hand to do hard things like this. They also apparently lack an incident response plan since a critical component of that is coms to affected customers. They also lack good practices around preventing human error. It should not have even been possible to make the initial mistake. It certainly should have involved multiple steps of “are you sure” and potentially even review. Sounds like an operations shit show. Glad it’s not my circus.