I think of SLAs as how do we design this thing. Ask for a system without an SLA and I will give you a system that is well designed and almost never goes down. A

I think of SLAs as how do we design this thing. Ask for a system without an SLA and I will give you a system that is well designed and almost never goes down. As soon as you ask for an SLA, I will give you an over engineered system that costs more, takes longer to implement and is slower to iterate but it will almost never go down either.