SLA credits are a thing that actually happen in the industry. I wouldn't automatically assume that they will be able to weasel out of it. They are typically li

SLA credits are a thing that actually happen in the industry. I wouldn't automatically assume that they will be able to weasel out of it. They are typically limited to the amount that you actually paid, though, so basically they don't charge you for the time when you couldn't use the product. You usually won't get more than that.