3 ms·
> Atlassian's SLA page says, Premium Cloud Products 99.9% > That's 43 minutes of downtime per month. we need a better default way to communicate SLOs than "nu
by leeoniya 5y ago
> Atlassian's SLA page says, Premium Cloud Products 99.9%
> That's 43 minutes of downtime per month.
we need a better default way to communicate SLOs than "number of 9s", which are more human. how the status quo has stayed this way can only be attributed to intentional dark patterns, imho.
- deathanatos 5y ago… honestly, even the "number of 9s" concept is a struggle for some companies. I've seen a number of SLAs that fail to correctly state a unit: it's %/<unit of time>, and I see the "unit of time" get dropped every now and then, and the resulting thing is meaningless absurdity.