There is no right answer… it’s depends on many factors. The customer, the expectations you want to set and know you can uphold, the nature of the question, the

There is no right answer… it’s depends on many factors. The customer, the expectations you want to set and know you can uphold, the nature of the question, the nature of the customer… I try to reply as fast as possible but as the volume of emails has increased I’ve tempered my speed to balance also ensuring my team has a chance to also reply before me….