For better or worse Google is the gateway to the internet. If your site isn't on Google it is virtually invisible to most of the world. Since Google has such a

For better or worse Google is the gateway to the internet. If your site isn't on Google it is virtually invisible to most of the world. Since Google has such an enormous position of power, they are really going to have to do better with customer service (and by customer service, I mean providing a way to talk to a human on their end). I understand it's expensive, but if it doesn't get any better, eventually some government somewhere (that has jurisdiction) is going to regulate them.