> People buy it expecting a curated playlist of music they want to hear, and instead what they get is a curated playlist of music that sounds similar to what th

> People buy it expecting a curated playlist of music they want to hear, and instead what they get is a curated playlist of music that sounds similar to what they want to hear. Streaming services betray their users expectations in many ways. For instance, Spotify has playlists that are called "This is [artist]" for many artists, and you could reasonably believe they were human made, or at least partially human made (unless Spotify served you up one for a very obscure artist, but they rarely do). But they aren't even looked at by a human. If you have several artists with the same name, it all gets mixed up in the "This is X" playlist. "This is Glenn Jones" contains music both by the guitarist Glenn Jones, the soul singer Glenn Jones, and the Australian country singer Glenn Jones.