The gov.uk sites have indeed got a lot better (although "best I've come across" isn't language I'd have chosen). UK government websites used to be AWFUL. Navig

The gov.uk sites have indeed got a lot better (although "best I've come across" isn't language I'd have chosen). UK government websites used to be AWFUL. Navigation and signposting is still awful; but UX has improved a lot in the last two years. And their approach to cross-device UX isn't bad (it's impossible to be "good" with mobile devices, IMO). But ten years ago, my sense was that government websites really didn't want people to interact with the government electronically at all. You had to use Internet Explorer; you had to authenticate, which meant getting an ID, which required physical documents, so a postal interaction. It's much better now, but that doesn't mean it's good.