Germany tried to privatise rail transport but kind-of half-assed it, so now you have a system which is basically the worst of both worlds: Not customer-centric

Germany tried to privatise rail transport but kind-of half-assed it, so now you have a system which is basically the worst of both worlds: Not customer-centric at all, but at the same time investing more money in high-prestige projects (sometimes at the other end of the world) than in fixing the problems with badly maintained infrastructure at home.