So much this. I have painful memories of talking a not-very-technical "technical support" guy through the use of `lsof` on Linux (they'd never heard of it) to d

So much this. I have painful memories of talking a not-very-technical "technical support" guy through the use of `lsof` on Linux (they'd never heard of it) to diagnose a deployment issue. Also of multi-day to multi-week waits to get hardware lined up for our projects. I miss it not one jot.