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User feedback is not about taking what they say at face value, it’s about all the other nuanced things they do when you present them a solution to their problem
by who_cares 4y ago
User feedback is not about taking what they say at face value, it’s about all the other nuanced things they do when you present them a solution to their problem. You have to understand all the minutia like their facial expressions…stuff like that. Most people don’t do it well from what I’ve seen. From my experience, you ask people if they like something and they say yes a lot, and that it’s wonderful. It’s still about solving something / doing something better - to discover that, you really need to understand humans. Lots of quick iteration and more user feedback is important until you get it right. You will know when you get it right.
Then…well, try to build a team that can actually iterate quickly, deliver on time and without tons of bugs (good luck) - startup life. I guess lots of investors are like, well, 1/100 people will do product discovery and execute on the product properly and get a return for everyone, and that’s good enough. It’s not easy. And a side note, you outsource it and those firms are sharks knowing that 99/100 startups will fail and they’re happy to do product discovery services which are trash, build your product with tons of bugs so you can’t get off the ground, and when you fail - do it all over again with the next funded startup. Bottom line - you need some very talented folk to execute all of what you are asking…it’s kind of next level in my opinion. Like, think of it this way - to be very successful I feel that this product person must not only understand themselves well, but other people individually, and society as a whole. How many people do you know like that? Please provide more insight / correct me if I’m wrong…