They're not saying there's no reason to complain. They're pointing out a very valid phenomena. For those of us on the total outside, it helps us temper bad feed

They're not saying there's no reason to complain. They're pointing out a very valid phenomena. For those of us on the total outside, it helps us temper bad feedback. Otherwise, you can end up with a situation like the following: Person A from place without infrastructure X: wow, life with infrastructure X sure would be better. I wonder if we should invest in X? Person B from place with infrastructure X: There's lots of problems and it annoys me daily. Note that in this situation, the wrong conclusion is to say "well, then maybe infrastructure X is a bad idea". We want to avoid that line of thinking (since it's not an appropriate conclusion given the statements), so it's worth pointing out many tempering factors, such as those mentioned by the parent comment.