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That's a response to a complainer, not a filter to prevent them from taking your time and energy figuring out if it is worth responding.
by compiler-guy 5y ago
That's a response to a complainer, not a filter to prevent them from taking your time and energy figuring out if it is worth responding.
- notyourday 5y agoIf you filter who can complain, you do not have to deal with those that you do not care about. SAAS with free tier does it this way: * To contact support via non-app method you need a PIN. PIN is displayed when you login into your paid account. Don't have a PIN? Can't connect to support. * To contact support via app method your profile needs to be associated with a paid account. Don't have a paid account? Can't contact support via inapp